Your organization will create your Paylution account on your behalf at the time that your first payment is generated. You will receive an activation email at that time, containing both your Account ID number and a link you can click on to begin the activation process.

If you have been notified by your organization that your first payment has been sent but have not receive an activation email, please click here.

1. Log in to your Pay Portal.
2. Click Settings > Profile
3. Make the changes.
4. Click Save

If you are unable to update your information, please contact Paylution directly.

Once created, you will receive an activation email containing your account number and a link you may click on to begin the activation process.

If your organization allows it, you can transfer your Pay Portal balance to any bank account in your country.

To register a new bank account:

1. Log in to your Pay Portal.
2. Click Transfer > Add New Transfer Method
3. Select the country and currency of the bank account that the funds will be transferred to.
4. Click Bank Account > Continue
5. Enter your account details including a nickname for the transfer method in the “Remember As” field (for example, “My Savings”). Click Continue
6. Carefully verify that your bank information is correct, as incorrect information may cause significant delays to your transfer.
7. Click Confirm

To transfer funds to a bank account that has already been registered on your Pay Portal:

1. Click Transfer > Action > Transfer to Bank Account
2. Select an option on the “From” dropdown panel.
3. Enter the amount you would like to transfer and add a personal note (optional). Click Continue
4. Review your transfer details.
5. Click Confirm

Please allow 1 - 3 business days for the funds to be credited to a bank account in North America or Europe and up to 5 business days for other destinations.

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Auto Transfer allows you to set up automatic transfers of the funds from your Pay Portal to your bank account — so that you can set it and forget it!

In order to set up Automated Transfer, you will need to have a bank account linked to your Pay Portal.

To set up Auto Transfer in your Pay Portal:

1. Click on Transfer in your menu

2.Under Actions: select Create Auto Transfer

3. Select Confirm

• If you have at least one bank account saved in your Pay Portal, you will see them listed here. If you do not yet have any saved bank accounts, you can add one by clicking on Add New Transfer Method.

Auto Transfer Advanced Options:

Advanced Auto Transfer options allow you to split transfers between 2 or 3 different bank accounts, as well as configure a minimum transfer amount.

1. Select Transfer in your Menu
2. Under Actions select Create Auto Transfer
3. When in the Auto Transfer page, Select the Advanced tab 
4. Select the account under Transfer Method and set the % field to the right. The total for all chosen Transfer destinations must equal 100%. 

For example, you can choose to have 60% of your incoming payments go to your card while the remaining 40% goes to a bank account.

Note: Under Additional Options you can choose the frequency of your Auto Transfer. You can choose either daily or monthly. If you choose monthly, you can select the date on which the first Auto Transfer is to take place.

Tip:

• If you would like your incoming payments to be forwarded to your bank account as quickly as possible, select the daily Auto Transfer frequency.

• Auto currency conversion. If you get paid in a different currency than the currency used by your Transfer destinations, select the currency in which you get paid here. This will ensure that the funds arriving in your Pay Portal are converted and transfer in your local currency. Please refer to your cardholder agreement for applicable fees
• Minimum Auto Transfer amount. For example, you can set your account to only perform a transfer once you have accumulated a minimum of $100 in payments.

 

Please note: All Auto Transfer destinations selected must use the same currency. This means that you may not, for example, set one of your Auto Transfer destinations as a USD bank account and another as a CAD bank account.

1. Click on Transfer from the menu.
2. Under Action click on Update Auto Transfer for the specific account.
3. You will now see the details of your Auto Transfer configuration on the Transfer page, along with the options to either Edit or Disable your Auto Transfer.

Yes.

With Power Pay, you now have the option to receive your commissions via paper check which will be delivered to you in the mail. You can set up your account to have your check delivered to you automatically every time you get paid, or you can log in and submit an individual request each time you would like to receive your payment by check.

Here are the key points you should know about paper checks:

1. Availability – Checks are available for residents of all U.S. states with the exception of New Mexico, Massachusetts, Nevada, and Oklahoma.

2. Shipping Time – Checks should arrive at your address within 5-7 business days from when the request was submitted. If you choose to set up automatic payments by check, the request will be made on the day you receive payment from Public Power.

3. Cost – There is no cost to you for requesting paper checks.

The best way to confirm that you have entered your banking information correctly is to refer to the numbers on the bottom of your check.

In Canada and the United States, your account information would be displayed as shown on the sample checks below:

Canadian Accounts:

American Accounts:

For all other regions, please refer either to your bank statement or contact your financial institution to confirm your banking information.

 

1. Log in to your Pay Portal.
2. Click Settings > Security
3. Enter your existing password.
4. Enter and confirm a new unique password.
5. Click Update Password

Password requirements:

• At least 1 upper case letter
• At least 1 lower case letter
• At least 1 number
• At least 8-128 characters long
• At least 1 special character
• Not used before.

1. Log in to your Pay Portal.
2. Click Transfer
3. On the Transfer Center, click Action > Update
4. Update your account information.
5. Click Continue
6. Review your profile information and make updates if required.
7. Click Confirm

Please refer to the Support tab at the top of the page for support hours and contact information.

We do NOT keep a record of your password!

If you have forgotten your password, please click on the link below and enter your email address (must be the same email address with which your account is registered). You will receive an email containing a link you will need to click on. In order to choose a new password, you will first be asked to answer your two security questions.

Click here if you have forgotten your password

If you do not receive your password recovery email, or if you are unable to answer your security questions, please contact us